Accessibility Statement

Voice For Locals

Accessibility Statement

Effective Date: 19 June 2026

1. Our Commitment

Voice For Locals is committed to making our website, mobile application and digital services as accessible and inclusive as possible.

We believe everyone should be able to discover local businesses, earn rewards, manage their accounts and access our services regardless of ability, disability or the technology they use.

We continually work to improve the accessibility and usability of our digital platforms.

2. Scope

This Accessibility Statement applies to:

• The Voice For Locals website
• The Voice For Locals mobile application
• Customer and business portals
• Loyalty and rewards services
• AI-powered marketing tools
• Business dashboards
• Account management features

3. Accessibility Standards

When developing and improving our digital services, we aim to follow recognised accessibility best practices, including the principles of the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, where practical and appropriate for our services.

Accessibility is an ongoing process, and we continue to review and improve our website and mobile application over time.

4. Accessibility Features

We aim to provide features that support a wide range of users, including:

• Clear and consistent navigation
• Readable fonts and text sizes
• Good colour contrast where practical
• Keyboard-accessible navigation where supported
• Alternative text for meaningful images where appropriate
• Descriptive headings and labels
• Forms with clear instructions
• Error messages that explain how to correct problems
• Responsive layouts for mobile, tablet and desktop devices
• Compatibility with commonly used assistive technologies where possible

5. Mobile Accessibility

Our mobile application is designed to support accessibility features provided by modern mobile operating systems.

Depending on your device, you may be able to use:

• Screen readers
• Voice control
• Text scaling
• Display zoom
• High contrast settings
• Magnification
• Reduced motion settings
• Captioning features
• Dark mode (where available)

The availability of these features may depend on your device, operating system and individual settings.

6. Website Accessibility

We aim to ensure our website:

• Is easy to navigate
• Works across modern web browsers
• Supports keyboard navigation where applicable
• Provides meaningful page titles and headings
• Uses understandable language
• Avoids unnecessary visual complexity
• Performs well on a range of screen sizes

7. AI-Generated Content

Voice For Locals provides businesses with Generative AI tools to create marketing campaigns and promotional content.

Businesses are responsible for reviewing AI-generated content before publishing it to ensure it is accurate, appropriate and accessible to their intended audience.

We encourage businesses to:

• Use clear language
• Avoid excessive jargon
• Provide image descriptions where appropriate
• Use readable formatting
• Consider users with different accessibility needs

8. Third-Party Services

Some features of Voice For Locals rely on third-party providers, including services for authentication, payments or mapping.

While we seek to work with providers that support accessibility, we cannot guarantee the accessibility of third-party websites, applications or services that are outside our control.

9. Known Limitations

We are continually improving our services. From time to time, you may encounter areas that are not fully accessible.

Examples may include:

• Newly released features awaiting accessibility review
• Third-party content
• User-generated content, such as business images or reviews
• Legacy content that has not yet been updated

Where we identify accessibility issues, we aim to address them as part of our ongoing development programme.

10. Feedback and Assistance

We welcome feedback from all users.

If you experience difficulty accessing any part of our website, mobile application or services, or if you require information in an alternative format, please let us know.

When contacting us, it is helpful if you include:

• The page or feature you were trying to access
• The device and browser or operating system you were using
• A description of the issue
• Any assistive technology you were using, if you are comfortable sharing this information

We will make reasonable efforts to investigate and respond as promptly as possible.

11. Continuous Improvement

Accessibility is an ongoing commitment.

We regularly review our digital services and consider user feedback to improve accessibility, usability and overall user experience.

As our platform evolves, we will continue to assess new features with accessibility in mind.

12. Contact Us

If you have any questions about this Accessibility Statement or need assistance accessing Voice For Locals, please contact us:

Voice For Locals

Office 7
35–37 Ludgate Hill
London
EC4M 7JN
United Kingdom

Email: support@voiceforlocals.co.uk

We value your feedback and are committed to making Voice For Locals as accessible and inclusive as possible.